askye: (Default)
askye ([personal profile] askye) wrote2005-09-24 09:36 am
Entry tags:

computer problems.

I tried to upgrade iTunes. It failed. Now I get this error

Error -1607: Unable to Install InstallShield Scripting Run Time

[livejournal.com profile] dcjensen suggested I do a google search for it. I did and went here http://consumer.installshield.com/kb.asp?id=Q108340 to follow the directions. I got all the way to Step B (locating the folder) and ... I can't locate it. It says with Windows XP you may have to put C:\WINDOWS\Installer in the Address bar of Windows Explorer. Which I tried but I can't get the damn address bar to show up!!!! It's grayed out. I can't get it to function, I can't figure out how to find the folder. I did a search JUST FOR the folder and I ended up with folders but when I went to do the right click properties, I didn't get the right information.

This is maddening.

[identity profile] seankozma.livejournal.com 2005-09-24 05:16 pm (UTC)(link)
I'm about to head out for a bit this morning, but when I get back, I think I might be able to help. I'll email or something later, and see if you're still having problems.

[identity profile] askye.livejournal.com 2005-09-24 05:27 pm (UTC)(link)
Thank you!